Question 1

Can I cancel anytime?

Accepted Answer

Yes. Cancel anytime — access continues through the end of your current billing period.

Question 2

What happens to my billing if I cancel mid-cycle?

Accepted Answer

No prorated or discretionary refunds. Refunds are issued only where legally required or to correct a genuine billing error.

Question 3

What is the morning brief?

Accepted Answer

Each day Buster produces a summary of what changed, what's at risk, and what it recommends doing next — so you can start the day with a real list instead of a guess.

Question 4

Who or what is Buster?

Accepted Answer

Buster is Metrix's AI Chief of Staff. Every day, Buster reviews what actually happened in your business and tells you what needs attention first — grounded in your real data, not a guess. Buster drafts recommendations; it never acts without your approval.

Question 5

How do I reach support?

Accepted Answer

Email info@subzerometrix.com and we will get back to you, or use the Customer Care Center to submit a specific request.

Question 6

I have a question about my existing Metrix Command Center account.

Accepted Answer

This public site does not handle account-specific support. Log in to your account at mcc.subzerometrix.com and use the support option there, or email info@subzerometrix.com — never share your password or payment details through this site.

Question 7

Does Metrix replace my current CRM or field-service software?

Accepted Answer

Metrix is a full CRM on its own — customers, properties, leads, estimates, jobs, and follow-ups are all managed in one governed pipeline. If you're currently relying on spreadsheets, notes, or a patchwork of tools, Metrix is built to replace that. If you're on established field-service software, talk to us about your specific workflow before switching.

Question 8

How does Metrix help with estimate follow-up?

Accepted Answer

Metrix tracks how long an estimate has been open and flags ones that are aging past your typical close window, so you know which ones are worth a follow-up before they go cold.

Question 9

Why does lead response time matter this much?

Accepted Answer

A lead that doesn't get a timely response often goes to whichever competitor calls back first. Metrix surfaces which leads are waiting so none go unanswered simply because nobody was tracking them.

Question 10

Can AI assistance be paused or turned off?

Accepted Answer

Yes. Every automation is visible and controllable, and you can stop it instantly.

Question 11

Is Metrix fully autonomous?

Accepted Answer

No. There is no autonomous mode anywhere in the product. Metrix prepares the work; you approve what happens next.

Question 12

What does "owner approval required" actually mean?

Accepted Answer

It means exactly what it says: no AI-drafted message, record change, or recommendation reaches a customer or takes effect without you explicitly approving it first. This is a hard rule built into the product, not a setting you can turn off.

Question 13

What happens if a recommendation is wrong?

Accepted Answer

Every recommendation shows the evidence behind it so you can judge it before approving. Nothing executes automatically — if a recommendation doesn't hold up, you simply don't approve it, and nothing happens.

Question 14

How much does Metrix cost?

Accepted Answer

Command Center is $99/month. Founder CRM is $39/month and requires an approved founder code. Both are monthly only — no annual plans.

Question 15

What does the free trial include?

Accepted Answer

Every plan includes a 7-day free trial with full access to that plan's features.

Question 16

Is there a free tool to check my own estimate follow-up priority?

Accepted Answer

Yes — the Estimate Follow-Up Priority Calculator scores which of your open estimates need attention first based on age, customer response, urgency, and value. It runs entirely in your browser; nothing you enter is sent to a server or stored.

Question 17

Is there a free tool to estimate revenue sitting in my pipeline?

Accepted Answer

Yes — the Follow-Up Revenue Calculator estimates how much revenue is realistically sitting in your open estimates and overdue follow-ups, using only the numbers you provide.

Question 18

What does "revenue leak" actually mean?

Accepted Answer

A revenue leak is real, existing opportunity that goes unrealized because nobody followed up in time — a lead that went unanswered, an estimate that went cold, a customer who quietly stopped calling. Metrix surfaces these so they can be acted on instead of forgotten.

Question 19

How is my data kept secure?

Accepted Answer

Your account is workspace-isolated with secure authentication. See the Privacy Policy for full detail on how your data is collected, used, and protected.

Question 20

Is there a record of what the AI has done?

Accepted Answer

Yes. Every AI recommendation and every decision you make is logged permanently and is searchable.

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