What Metrix Covers
Customer Reactivation
A once-regular customer going quiet is easy to miss until a competitor is already in their driveway. Metrix compares a customer's recent activity against their own history to flag the ones who have genuinely gone quiet, so reactivation is a deliberate decision, not a coincidence.
The problem
A previously active customer stops calling and nobody flags the change.
Metrix identifies
Customers whose activity has gone quiet relative to their history.
You
Decide whether a reactivation outreach makes sense, then approve it.
Approval required before any customer contact.